退換貨約定

如果在圈圈網購買產品,如何退換貨約定!

幫助中心   2019-03-17 18:59:06   來源:圈圈網   1055

一、不可抗力情況

因不可抗力因素導致演出取消或延期,圈圈網會主動與您確認退票事宜,不收取任何手續費。

辦理退、換貨的要求:

1) 符合退、換貨時間規定

(依據:主辦方通知的因演出取消/延期安排的退票時間、轉場時間段);

2) 需將票品完好無損退回;

3) 如開發票,需將發票完好無損退回;

 

二、非不可抗力情況

1、關於無理由退換票品約定

文化體育等演出類門票為觀演/賽資格憑證,全國繫網銷售,與現場座位一一對應,具有時效性。任何退換票行為都將影響劇場方、項目主辦方及其他觀眾的正當權益。請您在購買時務必仔細核對您的訂單信息並審慎下單。

2、關於問題演出票品購買保障

圈圈網為了給用戶提供有效的購票保障,於2013年底推出安心訂票保險業務,購買各類演出票的客人可以通過購買安心訂票保險,為購買的商品投保,在保險期間內,因如下原因導致門票使用者無法出席提前訂購的文化演出、體育賽事時,對於被保險人所支付、且不予退換的票款金額損失,保險公司將在扣除免賠額後按約定比例賠償, 保險金最高給付金額以保險單所載明的額度為限。

3、退換票參考措施

【購買安心訂保險業務的用戶】服務電話:400-650-0269

時間要求:自購買保單之日起3天內、距演出開始日期7天前

退/換票標準:需理賠時,請繫系保險公司(以保險公司為準),如符合理賠條件,理賠標準為:票款實際支付金額(快遞費除外)的90%

【未購買安心訂保險業務的用戶】服務電話:1010-3721400-610-3721

在可能退、換貨的情況下,我們將根據距離演出開始日期,收取實際支付金額(快遞費除外)的相應手續費。

具體情況如下:

退款時間及手續費明細

項目狀態

時間要求

退票手續費

退/換票標準

預售/預定

預售/預定中

10%

退票手續辦理,圈圈網將收取票款實際支付金額(快遞費除外)的10%-95%退票手續費;
(同一用戶同一項目申請退、換票不得超過2張)

開票

距離演出開始日期>45

20%

距離演出開始日期>30-45(45)

30%

距離演出開始日期>20-30(30)

50%

距離演出開始日期>10-20(20)

70%

距離演出開始日期>3-10(10)

90%

距離演出開始日期≤3

95%



Return and exchange policy on Circircles

1.     Force Majeure

For any delay or failure in performance caused by circumstances beyond its reasonable control, Circircles will proactively contact you for refund tickets without any admission fee. Return and exchange requirements: 

(1)   Within the time limit of return and exchange policy. (According to the refund and exchange time announced by the organizer.)

(2)   Tickets and items must be returned in original purchase condition. 

(3)   The invoice must be returned in original purchase condition if any.

 

2.    Other circumstances 

(1)   Return and exchange without reason

Cultural performance tickets are sold nationwide, all seats are corresponding with time-effectiveness. Any return or exchange of the ticket may affect the legitimate rights of theater parties, organizer and other audiences, so please double check your order information before you submit the order. 

 

(2)   Ticket Guarantee Protection

To secure members of Circircles, the service of ticket insurance has been launched in 2013. Consumer who have purchased event tickets on Circircles are eligible to purchase the insurance for their tickets. The limit of the compensation amount is subject to the policy of insurance. 

 

(3)   References for return and exchange policy

For members with ticket insuranceService hotline: 400-650-0269
Available from 3 days after purchasing the insurance, 7 days before the show 

If you need to make a claim, please contact the insurance company (subject to the insurance company). The standard claim is 90% of the actual amount of payment, excluding courier fee, only valid if claim conditions are met. 

 

For members without ticket insuranceService hotline: 1010-3721 or 400-610-3721

In the case of possible return and exchange, handling fee, excluding courier fee, is charged subject to the start day of the performance, details are as follows. 

 

Refund time and handling fee in detail

Status

Time

Handling fee

Standard of return and exchange 

Pre-order/ Booking 

Pre-order/ Booking period

105

10% - 95% of the actual ticket amounts are charged as handling fee by Circircles. Please note that same item cannot be returned and exchanged by the same member account twice. 

Start sales

More than 45 days before the show

20%

45 days before the show

30%

30 days before the show

50%

20 days before the show

70%

10 days before the show

90%

3 days before the show 

95%

 

 

 


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CIR_20192322671
2019.04.01
Hello. My friends bought online tickets for LUNA SEA 30th Anniversary special live in BANGKOK. But, she couldn't recieve an e-mail from you. We have to tell you our T-shirts size and name for Anniversary zone package. Could you help us?
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